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Smart Service

Not Only Great Products But Also Great
Customer Service


Smart Services

We Focus On Service

Instead of trying to do everything all the way back to manufacturing the products ourselves, we concentrate on YOU. We work very hard to hire the right people and train them to be courteous and responsive to your needs as our customer.  

Through constant communication, our employees work together to offer the best customer service in the industry.

Nearly every member of our senior management team started in Route Service, so our emphasis on customer service starts at the top. We use unique service aptitude testing for every position in our company, from the route managers who handle your accounts every day to the customer service personnel in the office, and even to our employees in the plant.

Our goal is to make sure we are doing everything we can to build a team that is dedicated to customer service.

Route Managers

Each of Superior Linen's professionally trained route managers is knowledgeable and helpful.  They hold themselves personally accountable for your satisfaction.

They know each customer on their route personally. Our 2-week all position orientation program helps them master every aspect of what it takes to track your inventory and make sure that you have exactly what you need.

Customer Service Representatives

Our customer service representatives are always ready to answer any questions or handle any emergencies that you might have.  

They coordinate with your route manager to get you what you need when you need it. They make sure scheduled deliveries are on time, that you receive any special orders in a timely manner, and that your account is in order at all times.

More Than Just A Sales Team

At Superior we don't have a Sales Team, we have a Customer Management Team. When we sign up a new customer we do not just turn them over to the route manager.  

Instead, the salesman will work with the route manager and continually meet with you, ensuring that you are receiving great service and that you are stocked with all the products that you need.

Customer Service is all about people - and ours simply rock!

Superior Linen and MedPure has achieved the TRSA's Hygienically Clean Healthcare certification. Read more about our Hygienically Clean Certification and what it means for your business or medical center!

Learn About Clean Certification

Speak With

A Customer Representative

Ever need a special delivery, want to change your order, have a question about an invoice or anything else? Just call our customer service hotline – 1-800-544-7527.

Contact Us Online!

FREE Consultation

And Linen Rental Evaluation

Interested in our linen & uniform rental services? Fill out our quick and easy rental evaluation. By answering a few questions about your business or restaurant's uniform needs you will receive a free rental evaluation from Superior Linen!

Learn More About Linen Rentals

Go Green

See How We Can Help

At Superior, we make it a priority to use as many green products as possible. We make sure we do everything we can to take care of the environment. Please join us in supporting the green movement and the environment.

Go Green with Superior Linen



Affiliations and Certifications

Superior Linen and Apparel

Hygienically Clean Certification National Network of Professional Launderers Textile Services Association Commerce Lexington Cincinnati Chamber of Commerce

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